Questions, answered
If yours is not here, message us and we will add it.
How fast do you respond?
Most requests are picked up in under 15 min during support hours. Monitoring alerts are handled first.
Do you work with home users as well as businesses?
Our plans are built for small and growing businesses. One-off repairs and tune-ups are available for individuals.
Everything is remote - what if the problem is physical?
We diagnose remotely, then arrange on-site or courier repair where hardware is at fault. You get a fixed quote first.
Are we locked into a contract?
Managed plans are monthly. Cancel with 30 days notice; your data and documentation are handed back.
Do you support Mac and Windows?
Both, plus Microsoft 365, Google Workspace, common line-of-business apps and standard network hardware.
What happens to our data?
Access is logged, credentials are stored in an encrypted vault, and technicians only hold the access a job requires.
Tell us what is broken
Send a message, call, or book a 30-minute call. Mon-Fri, 24/7 (Always Open).